VMORE Virtual Medical Reception supports surgeons, physicians, psychiatrists and practice managers to focus their energy and time with patients while our experts take care of all administrative tasks. It’s our goal that our doctors feel like they have no less support than someone hired internally.
Your patients will feel welcome, safe and cared for from the first moment they interact with us.
Learn how we can make a difference for you.
Our virtual receptionists are highly-trained and experienced professionals who care for your patients and your practice with the utmost courtesy and discretion. Our team is trained and ready to provide you with ‘outstanding performance+’ in the following areas:
We work with robust systems and processes designed to deliver an exceptional and patient-centric service. More than an answering service, we are an extension of your practice.
Our professional virtual medical receptionists not only answer incoming calls, but also handle everything from patient intake forms, referral management, scheduling appointments, insurance verification, electronic health records (EHR), dictation and letters, billing services, and more.
Your clinic will be more efficient and profitable with our team handling your back-office work.
And you’ll have more time for patients and less stress in your life.
Going virtual offers a cost-effective alternative to the onerous overheads while delivering all the professionalism of an established practice.
Our virtual medical receptionist services are tailored to match the needs of your individual practice and as such, we respond as your practice changes, so your medical practice is agile, cost-effective and efficient.
Your virtual medical receptionist is supported with all the tools necessary for success including training, compliance training, phone system setup assistance and more – all backed by practice management experts. It doesn’t matter if you need one person or ten people – we can help with that too.
The VMORE Virtual Specialist Medical Secretaries are experienced in managing surgical bookings for all disciplines, outpatient bookings, medical billing, and informed consent. We also work closely with third-party meet & greet service providers to deliver a seamless solution for you and your patients.
A comprehensive service at the fraction of the cost of the full-time receptionist.
Learn how we can make a difference for you.
Every call is answered or responded to by a real person. Never miss a call again with the help of our trained professional receptionists that specialise in the medical industry.
The first and most fundamental difference is that with VMORE you are not responsible for hiring, training and managing the staff of your practice. We take care of the employment, training, ongoing professional development as well as super obligations and covering annual and sick leave. This equals a huge cost and time saving for our clients when they’re just starting out in their medical practices.
Already have an in-house receptionist? We can provide support for call overflow, cover public holidays, sick leave and annual leave – without a long term commitment. We offer complete flexibility and a professional service.
Yes. If you need someone full-time to answer calls and greet patients on-site, schedule appointments and manage your schedule, VMORE’s trained medical secretaries are ready to help. You still receive the benefits of a virtual receptionist backed by reliable services to cover any absences. Working with VMORE offers a cost-effective solution to managing a team.
Resources
Here you’ll find valuable insights, guides and resources to help you navigate all aspects of digital health, patient experience, practice efficiency and management.
Keep your cash flowing with specialised healthcare billing, supported by VMORE’s strong knowledge of the Australian healthcare system.
